David Barnes Company Quality Policy

David Barnes Company shall strive to deliver the service and value that meet or exceed the customer’s requirements.

DBC shall commit to comply with all applicable requirements and to constant improvement by training its employees, upgrading equipment and eliminating nonessential practices.

DBC will monitor, measure, and analyze its processes for continuous improvement of its Management System throughout the year. Management will review all monitoring data during its Management Review for continuing suitability and effectiveness of the Quality Management System.

This Quality Policy is carried out and implemented at all levels in the organization. All DBC training will begin with review of Quality Policy.

WE WILL DELIVER DEFECT FREE PRODUCTS AND SERVICES TO OUR CUSTOMERS AND CO-WORKERS ON TIME.

This will be accomplished by applying the four absolutes of quality from the teachings of Philip B. Crosby

• Quality is conformance to requirements!
• Prevention is the way to quality improvement!
• The performance standard is Zero Defects!
• The performance measurement is the Price of Non Conformance!

Craftsmen
A Craftsman does not work by a set of clearly defined instructions, but rather makes decisions as he goes. A craftsman never has a problem with attention because he is constantly interacting with the material at hand. His motions and the machine are in a kind of harmony. As the material changes, his thoughts and actions also change, which cause further change in the material. This process continues until at the exact moment that the Craftsman’s mind is at rest the material is right. Craftsmen do not have problems with Quality.
~Author Unknown~